Term & Condition
1. General
By placing an order with Kainku Tenun, the customer agrees to these Terms & Conditions. We reserve the right to update or modify these terms at any time after customer has confirmed.
2. Product Information
- We strive to display product colors and details as accurately as possible. However, slight color differences may occur due to lighting, screen settings and handmade pieces.
- As our products are textile-based (woven/handmade), minor variations in pattern, texture, or size are normal and not considered defects.
- Color tolerance ±10%.
3. Orders & Payment
- Orders are processed after full payment is received.
- Payment must be completed within (e.g., 24 hours) after order confirmation.
- We reserve the right to cancel orders due to pricing errors, stock issues, or suspicious activity.
4. Production & Custom Orders
- Custom or made-to-order fabrics require approximately 14–21 working days for production.
- Custom orders cannot be canceled once production has started.
- A deposit of 50% and full payment may be required for bulk orders.
5. Shipping
- Orders are prepared and shipped after payment confirmation.
- Delivery time depends on the courier and destination.
- We are not responsible for delays caused by courier services or force majeure.
Return & Refund Policy
1. Return Eligibility
Returns are accepted only if:
- The product is damaged upon arrival
- The wrong item was sent
- There is a major defect
Not applicable for:
- Change of mind
- Color differences due to screen settings
- Minor weaving variations
- Customer selection errors
2. Claim Process
- Claims must be submitted within 48 hours after receiving the item
- Clear photos/videos must be provided as proof
- Items must be unused / washed / already cut into a piece and in original condition
3. Refund Options
If approved, customers may choose:
- Replacement (subject to stock availability)
- Store credit
- Refund via original payment method
Refunds are processed within 5–10 working days.
4. Return Shipping Cost
- If the error is on our side → we cover the return shipping cost.
- If the error is on the customer’s side → customer bears the shipping cost.
Privacy Policy
1. Pendahuluan
Selamat datang di Kainku Tenun . Kami berkomitmen untuk melindungi dan menjaga kerahasiaan data pribadi pelanggan yang membuat akun di website kami.
Kebijakan Privasi ini menjelaskan bagaimana kami mengumpulkan, menggunakan, menyimpan, dan melindungi informasi pribadi Anda saat menggunakan layanan kami.
Dengan membuat akun di website kami, Anda dianggap telah membaca, memahami, dan menyetujui Kebijakan Privasi ini.
2. Informasi yang Kami Kumpulkan
Saat Anda membuat akun, kami dapat mengumpulkan informasi berikut:
Nama lengkap
Alamat email
Nomor telepon
Alamat pengiriman
Informasi login (username)
Riwayat transaksi
Informasi pembayaran (jika diperlukan)
Kami juga dapat mengumpulkan data otomatis seperti:
Data aktivitas di website
3. Tujuan Penggunaan Data
Data pribadi Anda digunakan untuk:
Membuat dan mengelola akun pelanggan
Memproses pesanan dan pengiriman
Menghubungi Anda terkait transaksi
Memberikan informasi promo atau penawaran (jika Anda menyetujui)
Meningkatkan kualitas layanan dan pengalaman pengguna
Memenuhi kewajiban hukum yang berlaku
4. Penyimpanan dan Keamanan Data
Kami menyimpan data pribadi Anda dengan sistem keamanan yang wajar dan sesuai standar industri untuk mencegah akses, perubahan, atau penyalahgunaan yang tidak sah.
Kami akan menyimpan data Anda selama akun Anda aktif atau sesuai dengan ketentuan hukum yang berlaku.
5. Pembagian Informasi kepada Pihak Ketiga
Kami tidak menjual atau menyewakan data pribadi Anda kepada pihak lain.
Kami dapat membagikan informasi Anda kepada pihak ketiga hanya untuk:
Proses pembayaran
Jasa pengiriman
Kepentingan hukum sesuai peraturan yang berlaku
6. Hak Pengguna
Anda berhak untuk:
Mengakses data pribadi Anda
Memperbarui atau memperbaiki data
Meminta penghapusan akun
Menarik persetujuan penggunaan data untuk promosi